How Outsourcing IT Helps Small Businesses

Imagine coming in to work one day and finding out that your system is offline, you and your team don’t have access to your work devices, and you have urgent matters to attend throughout the day. What would you do?

The more we incorporate computers and technology into our business processes, the more we tend to rely on them. From sales, manufacturing to accounting, we utilize technology to simplify our business operations.

Should you Outsource IT Support?

To maintain the availability of your systems, IT support is essential to your business. While most think that in-house IT is convenient, their expertise can be quite limited. From our own experiences, there are multiple reasons why most businesses opt to outsource, and here are a few:

In-house Management

Most of the small businesses cannot manage or recruit a qualified IT professional. Managers outside the field will struggle to effectively train and improve the performance of their in-house IT which can result in an employee getting frustrated or businesses relying on IT with sub-average performance.

Advanced Skills

IT problems can vary, and the skills required to complete each task doesn’t necessarily require a highly skilled professional. So, as a small business owner, it wouldn’t make sense to pay for a Level 3 engineer just to ask him to repair paper jams or restart machines. An outsourcing company can match your tech issues to the skill of the professional resulting in greater job satisfaction.

Need for IT Strategy

All IT professionals can provide necessary technical support, but not everyone has the business insight to develop long-term IT strategies to support business goals. When you outsource your IT support, they would be able to help you navigate the steps required to build and create a strategic plan.

When to Start Outsourcing IT Support

As mentioned above, there are numerous benefits to outsourcing IT support, especially for small to medium-sized businesses, but how do you know when it’s time to invest?

1. You want to push your Company Forward

Technology should speed your business up, and not slow you down. Every time software or application comes, an internal IT person would still need to study, research, and train to understand each change.

By outsourcing a provider that offers IT support services for small business, you can improve the efficiencies of your business operations since they are in front of trends and today’s newest advances.

2. You need to protect your Data and Network

If you trust your IT and all your confidential information to an internal IT employee, you might be putting yourself at risk. Data breaches are common, and it can be a serious issue for any business. Don’t expose yourself, your employees, and customer’s personal information to a novice when outsourcing can provide you with state-of-the-art technology that strengthens your security.

3. You need to Reduce Labor Cost

Even if you’re running a small business, you always find ways to cut costs. Each dollar you lost can be invested in the right technology or it can go to marketing your company. Outsourcing for an IT service will enable you to save money for hiring an in-house IT that includes benefits package and paid leaves.

4. You need a leg up on your Competition

We all know how competitive the market is today, especially for SMB’s. Any advantage you can find to stay ahead of the game can make a huge difference between success and failure. If your internal team can’t handle a specific task, how can you focus on your strategies and stay on top?

Outsourcing as the Best Solution

Between operations, accounting, marketing, and sales, IT and Cybersecurity can become an afterthought. Outsourcing IT support to a good MSP (Managed Service Provider) is now a common solution for small to mid-size businesses.

Outsourcing will enable you to have scalable and reliable IT Solutions. The principle behind outsourcing IT support is for you to focus on pushing your business forward and build a relationship with clients. There is no point in spending time worrying about your IT if you can outsource it.

If you’re interested in learning how we can help you with your IT support, then contact us today.