Uniserve facebook page Frequently Asked Questions (FAQ) | Uniserve IT Solutions


Common questions and answers are presented here in the FAQ area.

Managed IT Services is a solution that is offered by an IT Service Provider. It allows businesses to allocate their IT operation to a third-party organization that specializes in this field. Known as Managed Service Providers (MSPs), they are responsible for the company’s IT system in its entirety or as agreed upon in a Service Level Agreement (SLA).

IT is an indispensable part of business, no matter the industry or size, especially in today’s interconnected world. From better cost control, efficiency, productivity, and improving risk management, there are multiple benefits to outsourcing your IT. Technology is constantly evolving and if you’re looking to future-proof your business, turning to a Managed IT Service provider will help you achieve your goal.

Each business has a specific structure that requires different strategies. The cost depends on the level of service your business needs and what you are looking to achieve. MSPs use best practices and standards to deliver their services so ensure that the service agreement will provide value for your company.

With over 12+ years of experience serving the IT needs of a small to medium-sized business, Uniserve IT Solutions has been able to navigate the ever-shifting world of IT by keeping ahead of the trends. Setting ourselves as an example, our clients have benefited from our advanced solutions as we continuously provide more value and efficiency to exceed their expectations.

We got you covered. We have a dedicated team who are on call to help you with any issues you might have. You can also call our support line at +852 3622-8585 or sending us an email through [email protected].

We do our best to settle issues as soon as possible. We always ensure a fast response time and have our help desk support available to assist you. Our goal is to deliver the best quality of service and meet your IT needs and minimize any disruptions or downtime related to your system.

Definitely! As a Managed Service Provider, we send out our technicians and engineers to your office for issues that cannot be resolved remotely. On-site visits still play an important role in maintaining your business infrastructure.